Refund policy
We want you to be happy with what arrives. If something is not right, email us at pt.peksimdobimaperkasa@gmail.com and we will sort it out.
Damaged, defective or wrong items
If a piece arrives broken, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We will send a free replacement or issue a full refund. You do not pay for return shipping on a damaged, defective or incorrect item.
Handmade variation is not a defect
Every piece is made by hand from natural material. Grain, tone, veining, weight and small dimensional differences are part of the material and the process — they are not defects, and they are why no two pieces are identical. Where a size varies, the product page states it as a range. If a piece is outside the range stated on its product page, that is a defect and the clause above applies.
Returns — change of mind
- Accepted within 30 days of delivery.
- Items must be unused, undamaged and returned in their original protective packaging. Carved wood, ceramics and mirrors must be packed as received — we will tell you how.
- Return shipping is the customer's responsibility, and original shipping charges are non-refundable.
- Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the item.
Non-returnable items
- Gift cards
- Items marked "Final Sale"
- Free promotional items
- Made-to-order or personalised pieces, once production has started
Lost or stuck parcels
If tracking has not moved for an extended period, or your order has not arrived within 30 days after shipping (up to 60 days for remote destinations), email us. We will investigate with the carrier and send a replacement or issue a refund if the parcel is confirmed lost.
Customs duties & import taxes
US orders ship DDP: any US import duties and taxes are included in what you pay at checkout. For Australia, no customs duty applies to orders valued under A$1,000, and GST is included in the price where required. For every other destination, including Canada, New Zealand, the UK and the EU, any import duties, VAT or customs fees charged by your country are the customer's responsibility and are not refundable by us. Duties charged on a return shipment back to Indonesia are also the customer's responsibility.
How to start a return or exchange
Email pt.peksimdobimaperkasa@gmail.com with: (1) your order number, (2) the item you want to return or exchange, and (3) photographs if the item is damaged or defective. We reply within 1–2 business days with instructions. Please do not ship anything back before we confirm — an unauthorised return can be refused at customs.
This policy does not affect any statutory rights you may have under applicable consumer law, including your right of withdrawal where it applies.